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Frequently Asked Questions
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What types of devices do you recover data from?
We recover data from a wide variety of devices including hard drives (HDDs), solid-state drives (SSDs), RAID arrays, servers, NAS/SAN systems, USB flash drives, memory cards, and even mobile devices.
How much does data recovery cost?
Data recovery costs vary based on the complexity of the damage, the type of device, and the required turnaround time. We offer a free initial consultation and evaluation to provide you with an accurate quote before proceeding.
Is data recovery always possible?
While our success rate is incredibly high, data recovery is not always 100% guaranteed. Extreme physical damage, platter scoring, or overwriting can make recovery impossible. However, if data can be saved, our experts have the tools to do it.
How long does the data recovery process take?
Standard recovery typically takes 3 to 7 business days. We also offer expedited and emergency services for critical data loss situations, which can reduce turnaround times significantly.
Do you offer a 'No Data – No Charge' policy?
Yes. Under our standard service terms, if we are completely unable to recover your target data, you will not be charged the recovery fee.
Is my data kept confidential?
Absolutely. We adhere to strict ISO-compliant security protocols and operate in highly secure facilities. All data is strictly confidential and we are happy to sign NDAs.
Do you recover data from physically damaged drives?
Yes, we operate advanced Class 100 Cleanroom facilities specifically designed for safely opening and recovering data from drives with mechanical or physical failures.
Can you recover data from SSDs and NVMe drives?
Yes. Solid State Drives (SSDs) and NVMe drives require highly specialized knowledge and equipment, which our engineers possess.
What is data wiping and how is it different from data recovery?
Data recovery retrieves lost data, while data wiping (or sanitisation) securely and permanently destroys data on a device so it can be safely repurposed or disposed of without risk of data leaks.
What is certified data destruction?
Certified data destruction is a rigorous, audited process that ensures data on storage devices is completely irrecoverable. We use military-grade wiping algorithms and physical destruction methods compliant with global security standards.
Do you provide a certificate of data destruction?
Yes. For every secure wiping or physical destruction service, we provide a formalized Certificate of Destruction for your compliance and auditing records.
Do you provide a report after data recovery?
Yes. After the evaluation phase, we provide a detailed file list of recoverable data for you to review and approve before we finalize the recovery.
How can I send my device for recovery?
You can drop it off at our authorized service centers, or securely mail it to our primary lab using a padded box. We provide comprehensive shipping instructions upon request.
Do you offer corporate or bulk recovery services?
Yes! We have specialized B2B and Enterprise solutions, including SLAs, dedicated account managers, and bulk discounts. Visit our Enterprise Solutions page for more details.
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