Privacy Policy
Last Updated: 8 September 2026
Data Rescue Hub (“DRH”, “we”, “us”, or “our”) is a unit of Cyber A1 Global Solutions LLP.
We provide data recovery and related data services for individuals, businesses and organizations, including data recovery for storage devices and secure data services.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit datarescuehub.in, contact us, submit a recovery request, request information about our services, or otherwise interact with us.
1. Information We Collect
Depending on how you interact with DRH, we may collect information such as:
Information you provide to us
This may include:
- Name
- Email address
- Telephone or mobile number
- Company or organization name
- Address or location information provided for service coordination
- Information about your storage device or affected system
- Information about the data-recovery problem you describe
- Information contained in enquiries, messages or service requests
- Any other information you voluntarily provide to us
For business or enterprise enquiries, we may also collect information relating to the organization, service requirements, recovery requirements and designated contact persons.
Information collected automatically
When you use our website, certain technical information may be processed by our website infrastructure or service providers. This may include information such as:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Referring or exit pages
- Date and time of access
- Basic website usage and diagnostic information
We use such information where necessary to operate, secure, maintain and improve the website.
2. Information Relating to Data-Recovery Cases
Data recovery can involve devices or storage media containing personal, business or confidential information.
When you contact DRH regarding a recovery requirement, we may process information that you provide about the affected device, system or recovery situation so that we can:
- understand the recovery requirement;
- communicate with you;
- evaluate the requested service;
- coordinate collection, transfer or return of equipment where applicable;
- perform the requested recovery or related service;
- provide service updates;
- maintain appropriate service and transaction records; and
- meet applicable legal, contractual or operational requirements.
You should provide only information that is reasonably necessary for the service or enquiry.
DRH does not require you to disclose the contents of files or personal information stored on a device merely to submit a general enquiry. Where access to recovered data is necessary for performing a contracted recovery service, such processing will be limited to what is reasonably required to perform that service.
3. How We Use Personal Information
We may use personal information for purposes including:
- responding to enquiries;
- providing quotations or service information;
- processing recovery requests;
- coordinating service logistics;
- communicating about an active service request;
- providing customer support;
- maintaining business and service records;
- protecting the security and integrity of our website, systems and services;
- detecting, preventing or investigating misuse, fraud or security incidents;
- improving our website, services and customer experience; and
- complying with applicable legal or regulatory requirements.
We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. Legal Basis and Consent
Where applicable law requires consent for processing, DRH will seek consent in an appropriate manner and for a specified purpose.
Where processing is permitted or required under applicable law without consent, we may process information on that basis.
Where consent is the applicable basis for processing, you may withdraw consent, subject to applicable law and the consequences of withdrawal.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
The Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, unconditional and unambiguous, and provides for withdrawal of consent where consent is the basis of processing.
5. Service Providers and Data Processors
We may use trusted service providers to operate our website, communications, hosting, infrastructure, analytics, security, payment or other business functions where necessary.
Where third parties process personal information on our behalf, we seek to use appropriate contractual and technical safeguards and require processing to be carried out for authorized purposes.
We do not sell personal information as a business activity.
6. Disclosure of Information
We may disclose personal information where reasonably necessary:
- to service providers acting on our behalf;
- to professional advisers where necessary;
- to logistics or service partners where required to fulfil a requested service;
- to governmental, regulatory or law-enforcement authorities where legally required;
- to protect the rights, property or safety of DRH, our customers or others; or
- in connection with a lawful corporate transaction or restructuring, where applicable.
We do not disclose personal information merely because it is commercially convenient to do so.
7. Data Security
DRH takes reasonable measures appropriate to the nature of the information and the services we provide to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
Depending on the circumstances, safeguards may include access controls, authentication controls, restricted access, secure communications, operational procedures, monitoring and other technical or organizational measures.
However, no website, network, storage system or method of electronic transmission can be guaranteed to be completely secure.
If we become aware of a personal-data security incident requiring notification under applicable law, we will take appropriate steps, including investigation, mitigation and notification where legally required.
The Digital Personal Data Protection framework requires appropriate security safeguards and provides for personal-data breach notification requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining appropriate business records, resolving disputes, enforcing agreements, preventing misuse, or complying with applicable legal and regulatory requirements.
The appropriate retention period may differ depending on the nature of the information and the reason it was collected.
When personal information is no longer required and there is no applicable legal or legitimate reason to retain it, we may delete, anonymize or otherwise dispose of it in accordance with our applicable procedures.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or other legitimate website operations.
Where non-essential cookies or similar technologies are used in a manner that requires consent under applicable law, the relevant consent mechanism will be provided where appropriate.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Your Rights
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal information, including rights to:
- obtain information about processing;
- request access to personal information;
- request correction of inaccurate or incomplete information;
- request deletion where applicable;
- withdraw consent where consent is the applicable basis for processing;
- raise a grievance regarding processing; and
- exercise other rights available under applicable data-protection law.
Requests should contain sufficient information for us to identify the relevant individual and understand the request.
We may need to verify the identity or authority of the person making a request before acting on it.
The Digital Personal Data Protection Act, 2023 establishes rights for Data Principals, subject to the Act and applicable rules.
11. Children’s Information
Our website and services are not intentionally designed to collect personal information from children without appropriate authorization or where prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
A third-party website operates under its own privacy practices and policies. DRH is not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information to it.
13. International Processing
Some website, hosting, infrastructure or service providers used by DRH may process information from locations outside India.
Where personal information is transferred or processed outside India, DRH will do so subject to applicable law and any restrictions or requirements that apply to such processing.
14. Accuracy of Information
We rely on information provided by you to communicate with you and provide requested services.
You should provide accurate and current information and notify us if relevant information changes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or privacy practices.
When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.
You should periodically review this page for the latest version.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or want to raise a privacy-related grievance, contact us:
Data Rescue Hub
A Unit of Cyber A1 Global Solutions LLP
Email: info@datarescuehub.in
Phone: +91 85955 68889
Website: datarescuehub.in
When contacting us about a privacy request, please provide enough information for us to understand and process your request. Do not send passwords, authentication credentials or unnecessary sensitive information by email.
17. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable data-protection and information-technology laws.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Data Rescue Hub
A Unit of Cyber A1 Global Solutions LLP
Last Updated: 8 September 2026